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Hospitality, Travel & Tourism Sales Training

Proven Hospitality, Travel & Tourism sales & customer management training delivering you with the skills to fill your
rooms.
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Our Services

The Training Establishment is a global consulting and training company, we specialise in Sales & Customer Management training specialising in the Hospitality, Travel & Tourism industries. We design and deliver high-impact, transferable learning solutions for all personnel within your company.

We believe everyone in your company is a salesperson, whether they are customer facing or not, everyone is an ambassador to your company = salesperson.

As instructor-led training specialists, we deliver face-to-face and virtual solutions, for groups and individuals, to develop their skills in the areas they need to excel.

 

Here’s What We Do...

Skill To Fill

We work together to design the best training programme for your sales teams to fill your rooms or seats. We ensure your teams have the right skills to bring the customer along on the sales journey.


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Motivate Then Duplicate

We help you to achieve better results by building dynamic sales teams. We reignite your sales teams passion for what they do best. They’ll also learn how to sell in a post-Covid-19 world.


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Retention Dimension

Become a desired company that attracts great talent which ultimately build award winning teams. Be so good that finding new talent is the easy part of your job.


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Our Director, Founder & Lead Trainer

Meet Rebecca Wiles

With over 35 years of experience in training, sales training, psychometric training and sales, The Training Establishment understands that no two customers are the same, therefore no to problems are the same. So we strive to give you the best ROI possible because we design the training to suit your requirements and bridge that gap. Each trainer has their own speciality area, so we match you with the most ideal trainer, to fit your needs and budget. We are the specialists in Hospitality, Travel & Tourism, but we are not limited to these industries.
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Testimonials

What Our Clients Say...

It was my pleasure to join Sales Strategy & DiSC® Workplace Profile Training conducted by Bec, and I was so delighted to have this great opportunity to make myself refreshed and motivated as a professional sales indeed. Her training materials and leadership were super excellent to guide us in the right direction to become more successful and productive without any doubt. Million thanks, Bec.
Samuel Park
/ Director of Global Sales – Korea
We engaged Bec Wiles to review our customer service processes from the ground up. Her brief was to help the customer service team with everything from answering the phone, providing meaningful quotes, proactively following up on enquiries to closing a sale. Bec designed a tailor-made suite of sessions to match our needs. She delivered 8 well-structured and well-organised sessions that targeted our company’s specific needs. Bec’s personal training has left a lasting impression with us and your training has instilled lasting behaviours that will remain with us for a long time.
Michael Richardson
/ Customer Service and Communications Manager – Australia
The structure of the sessions was able to be tailored to maximize key learnings and outcomes that really benefited the group. Bec’s positive energy and attitude ensured that each session was fun and inclusive. The team is now more confident more liaising with clients and it’s great to see each of them putting the learnings into practice each day. Thank you Bec! Looking forward to bringing you on board for more future training sessions.
Katie Tinetti
/ Manager, Specialised Event Team – Australia
We engaged Bec to assist and host our launch of a new customer facing product event to 100 corporate customers for a themed event. Having Bec on board made the event successful because her professional approach and “Can do attitude” made it a great event. She embraced our company culture, was professional, in character and ensured the night ran smoothly, while keeping the customers engaged and entertained. I would certainly recommend anyone to engage Bec for Key Note Speaking/Hosting your next event. We certainly will…
Nick Berry
/ Director Global Sales – Australia
This is a very good training experience. This training is useful for my future sales work especially in sales strategy and leadership.
Lily Lee
/ Director of Sales – China
Bec served up courses of tasty information in bite-sized, easy to digest morsels. Like a master chef, she took all of the ingredients of social media, mixed it with a wealth of knowledge and peppered it with personal anecdotes to create a course that was fun to partake in, easy to understand and with real learning outcomes.
Andrew Balnaves
/ Creative Director – Melbourne
Bec has an aptitude for excellence in all areas of her work and applies this to each client she works with. She pays very close attention to clients requirements and tailor makes training programs which not only fit what the client requires but delivers results. Bec personalises her delivery to each group she works with from a trainer perspective irrespective of seniority or size making sure there is immediate outcomes and beneficial results. Dedication, exceeding expectations, personable are just some of Rebecca’s key attributes. I would have no hesitation in recommending Bec to assist with your training requirements.
André Jacques
/ Luxury Global Hotelier – Seasoned Marketing & Sales Director
Thank you for instilling the importance of fully embracing Social Media within the workplace. It’s not only interesting but VERY exciting- a great opportunity.
Lauren Easton
/ Creative – Australia
Bec is one of the few trainers I came across who could truly engage with all the participants in the class. She could leverage her sales background and so the audience could naturally relate to her examples cited. Of course, her energetic styles will definitely help one stay focused. Most importantly, she follows up on the questions and comments in the parking lot after the class, which is much appreciated.
Dicky Chan
/ Director of Sales – China

Here's How We Are Different

Personalised Training Programmes

Our detailed consultations with clients ensure that we truly understand your challenges, gaps and needs before we design the best training solution for you. We also guarantee not to train your competition in the same topic that we’ve trained your team in for 6 months after our training contract is complete.

Wide Topics Covered

Would you like your sales team to develop a specific skill? We cover a variety of topics from negotiation skills, presentation skills, advanced selling skills, loyalty for sales, sales skills for new and non-salespeople to Everything DiSC® Workplace Profiles and Everything DiSC® Sales Profiles etc, and more that specifically address their challenges in achieving these skills and desired outcomes.

One-On-One Mentor Sessions

We pride ourselves in offering EstablishingYOU, our Executive Development mentor programme that caters to professionals who want to further build up their career growth and know where exactly they need to be in their careers. We have multiple trainers based in various locations, speaking multiple languages.

Post-Assessment

We’re committed to bring you results. After each training session, we recommend holding a follow-up session with the participants so we can quantify their learning and outcomes. Training is an investment in your company and you need a return on this investment.

FROM THE NEWS DESK

Our Blog

HOW TO RETAIN GREAT STAFF IN YOUR BUSINESS/TEAMS

4 August 2015
425 views

A while ago, I wrote a blog about 10 ways to …

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IS IT OK TO LIE AT WORK?

13 July 2015
492 views

I was asked this week, what my thoughts were on …

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WHERE’S THE CUSTOMER SERVICE THESE DAYS?

30 June 2015
338 views

Is it us, or does it seem that when you’re …

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Our Clients

The Training Establishment is helping some of the worlds leading enterprises unlock skills and build a future proof workforce

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We're Everything DiSC® Accredited!

Yes, we believe in DiSC®, and we are excited to be an accredited company.

Why DiSC? As a sales training company, we think not only a cohesive workplace is important, but the Sales Profile helps salespeople to work better with their customers.

People buy from like people, so why wouldn’t you want to learn the personality of the buyer so you can sell they way that works for them? 

See what DiSC® packages we offer here.

 

Free 30 Minute Assessment

We are always thrilled set sale on a new project, hearing different team challenges, and perfecting the craft of building the best training solution for you!
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Contact

PO Box 664, North Melbourne VIC 3051, Australia
1300 755 724

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Rebecca Wiles
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