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WHERE’S THE CUSTOMER SERVICE THESE DAYS?

Is it us, or does it seem that when you’re visiting places, be it a shop, markets, supermarket or restaurants or even just visiting the local shop on the corner, we seem to have lost the very basic of Customer …

DON’T JUST TAKE AN ORDER – MAKE AN EXPERIENCE.

Are you in the F&B service industry? This post is for you: Every patrons dollar is hard earned and you’re privileged to have them choose to spend it in your venue, right? Understanding why your customers are here today helps …

CHANGE HOW YOU FEEL ABOUT CHANGE

  Nothing will ever stay the same, in fact, we don’t want things to stay the same. New blood, fresh ideas, growth are just a few reasons why change is great. However, many business leaders approach change management apprehensively – …

DOES ANYONE EVER GET A JOB OFFER THROUGH LINKEDIN?”

The first few things I do in the morning is grab my coffee and sit down at my laptop, log into my emails, website and then start checking social media. LinkedIn is on the top of my list to catch …