In 2016, @ETIQhour will concentrate on the top 15 Business Etiquette Essentials every future leader will want to know. Each fortnight a new Essential has been released: Essential #1: When in doubt, introduce others. The purpose of introducing people is to …
It doesn’t matter how many times you’ve been in to see a particular customer, or if this is your very first time, there’s things you should be doing to get yourself ready before your call. Regardless of your official role, …
A while ago, I wrote a blog about 10 ways to help great people quit which gave you great ideas in how to not treat your teams. First thing is first, work out why you want to keep the staff that you have. To …
I was asked this week, what my thoughts were on the topic of ‘is it OK to lie at work?’ In all my years in business, teachings, trainings and coaching, honesty has always the best policy. Small, white lies, turn into …